Bookable Events - Terms & Conditions

· By purchasing tickets to an event at Chessington Garden Centre you agree to be bound by the following Terms & Conditions.

· Chessington Garden Centre reserves the right to change the Terms & Conditions listed without notice.

· Pre-booked tickets are only valid for a stated day & time slot.

· All children (up to the age of 16) must be accompanied by an adult (maximum of 4 children to one adult).

· Entry to the event can only be gained by presentation of the appropriate ticket or on a mobile device in person. Please arrive ten minutes before your allocated booking time. If for any reason there is a delay in performance start time due to events out of our control Chessington Garden Centre will endeavour to admit entry to the event as soon as possible after the allocated time.

· We are unable to refund tickets once they have been purchased.

· In order to purchase tickets online, you will be asked to register for an online Chessington Garden Centre account which will require you to fill in personal details to enable you to process your booking.

· We strongly advise that you ensure that you are able to attend the event on the date and time you have originally chosen before you complete the purchase of your tickets. However, should the need arise for ticket times or dates to be changed, this can be carried out by logging into your online events booking account, clicking into your order history, locating the relevant booking and changing to an available new time slot- please note, this function can only be carried out online- the option is not available in-store or over the telephone. Please note- a £2.00 administration charge will incur if a booking is changed.

· Chessington Garden Centre cannot be held responsible for any failure of the website which leads to customers being unable to change their bookings dates or times.

· Chessington Garden Centre cannot be held responsible for any cancellation of performances or event due to outside influences (ie weather). In this circumstance we will offer ticket holders an alternative day or time slot. If this is not possible then a full refund will be given. The refund will be processed on presentation of the original ticket within 28 days of the cancellation. In the event of a cancellation by us it is your responsibility to contact us regarding the change of booking or refund.

· Chessington Garden Centre will not be liable for any delay which results in the missing of an associated booking.

· Chessington Garden Centre will not be liable for any lost or stolen tickets.

· Chessington Garden Centre reserves the rights to refuse admission to any event.

· Dogs (except Guide dogs & Assistance dogs) are not permitted entry into any of the events.

· Please note Green Screen technology is used throughout Santa's Wonderland Experience, please avoid wearing green clothing to prevent your photographs being unsuitable to print.